Looking for help, an individual offer, or answers to your questions? Here are some ways you can reach out to us.
Consult our help pages
Our help pages are a wonderful resource covering a wide range of topics. Browse through the topic tree or use the search function to find exactly what you're looking for.
Go to help pages.
Ask the Boxcryptor Community
Check out our community to see if other users have had the same issue as you, or start a new discussion thread over there. Our community members and Boxcryptor developers are happy to help you find a solution.
Go to Boxcryptor Community.
Submit a support ticket
You can contact our support team directly and we'll answer as quickly as possible (in English or German only). Please note that our support is only available Monday to Friday, with the exception of bavarian bank holidays.
Contact us via our contact form (prioritized and faster).
Contact us via email.
Please note that our email support is only available for paying customers. If you use Boxcryptor for free, you are welcome to seek help in our community and help pages. We occasionally answer queries from free users as a gesture of goodwill. These tickets can't be treated with priority, so reply times may be longer.
If you want faster handling of your requests, you can upgrade to Boxcryptor Personal at any time to receive prioritized support.
Got a question for our sales or press team? You can reach them directly: