- Boxcryptor is Using a Lot of CPU
- Boxcryptor is Slow
- Icons or the Context Menu are Not Shown
- How to Create a Debug Log
- What is a FolderKey.bch?
- I Cannot Connect to the Boxcryptor Servers
- Google Drive Troubleshooting
- iCloud Drive Troubleshooting
- How Do I Uninstall Boxcryptor?
- Where can I download Boxcryptor Classic?
- What happens if Boxcryptor goes out of business?
- Advanced Client Configuration
- Outdated Clients
- Cannot open some files
- Legacy System Extension
Manage Clouds and Locations
Boxcryptor supports a vast variety of cloud storage providers out of the box. Additionally, Boxcryptor works with every cloud provider which supports the WebDAV protocol.
Cloud Storages
Boxcryptor works as an additional security layer for your cloud storage. We handle the encryption, while the cloud storage’s software syncs your files to the cloud. Therefore, Boxcryptor requires the sync client of your cloud provider to be installed on your system.
Most clouds are detected automatically by Boxcryptor, and added as a location to the Boxcryptor drive. If your cloud is not detected automatically, you can add it manually as a custom location.
Individual locations can be enabled or disabled via the Location settings. Right-click the Boxcryptor menu bar icon → Preferences → Locations and alter the checkboxes next to the cloud provider names as you need it.
Note: Free accounts can only activate one location. If you need more, please upgrade here.
Google Drive
Boxcryptor automatically detects your Google Drive when using Google Backup & Sync and adds it as a location to the Boxcryptor drive. Any additional backed up folder is not added automatically. If you want to encrypt files in any backed up folder, you can manually add it as a custom location.
Note: Only content synced using Google Drive is available on other devices. Backed up folders are not accessible on other computers or in the mobile Boxcryptor apps.
iCloud
Due to technical restrictions by Apple, Boxcryptor for macOS differentiates between iCloud and iCloud Drive (Mac & PC only). If you plan to use Boxcryptor on your iPhone or iPad as well, make sure to use iCloud, because iCloud Drive (Mac & PC only) is only available on Mac or PC devices.
The fact that there is an iCloud Drive (a typical cloud provider) and an iCloud (where all your apps and their cloud space are managed by Apple) makes setting up encryption across platforms a little more complicated, compared to other clouds. Some additional steps are necessary in the beginning. But once your iCloud in combination with Boxcryptor is set up, working with the data is as simple as on other platforms.
Make sure to use the same Apple ID on your iOS device and your Mac.
How to encrypt iCloud Drive and make all your data available on mobile and desktop devices
If you want to have your encrypted data available on all your devices you have to take the following steps:
Install Boxcryptor on your iPhone or iPad and also on your desktop devices.
Make sure that you are signed in to iCloud on all devices.
Add the iCloud provider in Boxcryptor for iOS.
Upload an encrypted file to iCloud via Boxcryptor for iOS.
Apple will then create a Boxcryptor folder in their cloud. Note: This process can take up to 48 hours.
Open Boxcryptor on your desktop and access the iCloud location on macOS or iCloud Drive → Boxcryptor on Windows. You will find the encrypted file from your iPhone or iPad there.
To make files from your Mac or PC available on your iPhone or iPad, move or copy the files to the folders mentioned above. You will then have them available on your mobile and desktop devices.
Files stored only in iCloud
Due to technical restrictions, Boxcryptor requires files to be downloaded and available on the Mac. Files available only in iCloud and not stored on the Mac are not available in the Boxcryptor drive. Those files must first be downloaded in iCloud Drive before they appear in the Boxcryptor drive.
Network Drives and USB Devices
Removable USB drives are detected automatically by Boxcryptor, too.
Network drives are not yet automatically detected Boxcryptor. You can add network drives as a custom location as described below.
How to disable removable drive auto-detection
You can disable this feature by modifying the autoDetectRemovableDrives hidden preference.
Custom Locations
If your favorite cloud is not listed as a supported provider or if you want to encrypt a specific folder on your machine, you can add those as well:
Click the Boxcryptor menu bar icon → Preferences → Locations → 
and then choose your very own location.
If your chosen location is not a sync folder of a cloud provider, nothing will be uploaded to the cloud. The data stays on your PC locally, just like any other folder, but encrypted.