Help
FAQ & Troubleshooting
- I Cannot Install Boxcryptor
- My Screen Goes Black on Install
- All Boxcryptor Windows stay White
- I Cannot Update or Uninstall Boxcryptor
- Boxcryptor is Using a Lot of CPU
- Boxcryptor is Slow
- Icons or the Context Menu are Not Shown
- How to Create a Debug Log
- Boxcryptor Crashes at Start
- What is a FolderKey.bch?
- I Cannot Connect to the Boxcryptor Servers
- Where can I download Boxcryptor Classic?
- What happens if Boxcryptor goes out of business?
- Outdated Clients
How can we help you?
On May 11 we retired the following outdated software versions:
- Boxcryptor for Windows 2.3.415.455 and older
- Boxcryptor for macOS 2.6.775 and older
You must update Boxcryptor if you are still using one of these outdated versions.
Read more about why we do it here.
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Still not using Boxcryptor?
Boxcryptor encrypts your sensitive files and folders in Dropbox, Google Drive, OneDrive and many other cloud storages. It combines the benefits of the most user friendly cloud storage services with the highest security standards worldwide. Encrypt your data right on your device before syncing it to the cloud providers of your choice.
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