Help
FAQ & Troubleshooting
- Boxcryptor is Using a Lot of CPU
- Boxcryptor is Slow
- Icons or the Context Menu are Not Shown
- How to Create a Debug Log
- What is a FolderKey.bch?
- I Cannot Connect to the Boxcryptor Servers
- Google Drive Troubleshooting
- iCloud Drive Troubleshooting
- How Do I Uninstall Boxcryptor?
- Where can I download Boxcryptor Classic?
- What happens if Boxcryptor goes out of business?
- Advanced Client Configuration
- Outdated Clients
- Cannot open some files
- Legacy System Extension
Payment
Who or What is Share-It?
Our main goal is to provide the best data protection solution for cloud storage possible. In order to focus on developing a great product, we partner with Share-It from Digital River for the processing of payments. They handle everything regarding the payment of our paid plans. Therefore, do not be surprised if you receive payment related emails from them, and not from us – everything is fine and as it should be.
Change your Subscription
To change any of your subscription details, have a look at them here.
The plan details let you:
- Update Your Payment Method
- Upgrade Your Account
- Enter Your Product / License Key
- Cancel Your Subscription at any time.